Effective date: 15 August 2026
Zibby Shop (“Zibby Shop”, “we”, “us”, or “our”) operates the website zibbyshop.com (the “Site”) and sells the Zibby 6-Layer Faucet Water Filter to customers across Ghana. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
By using this Site or placing an order with us, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you place an order, contact us, or chat with us on WhatsApp, we may collect your full name, phone number, delivery region and address, order and payment method details, and any messages you send us. We do not collect or store card numbers — payments are made in cash on delivery or by Mobile Money directly with our delivery partner.
When you visit the Site, we and our service providers automatically collect certain technical information, including your IP address, browser and device type, pages viewed, referring website, and advertising identifiers such as a Facebook click ID (“fbclid”) when you arrive from a Facebook or Instagram ad.
2. How We Use Your Information
We use the information we collect to process, fulfil, and deliver your order; contact you by phone or WhatsApp about your order or delivery; respond to customer support questions; improve the Site and our products; and measure and improve our advertising on Meta technologies (Facebook and Instagram), including through the Meta Pixel and Meta Conversions API.
3. Cookies and the Meta Pixel
This Site uses cookies and similar tracking technologies, including the Meta Pixel, to understand how visitors use the Site and to measure the performance of our Facebook and Instagram advertising. The Meta Pixel may set cookies such as _fbp and _fbc on your device. You can control or disable cookies through your browser settings, and you can review and adjust how Meta uses your data for ads at facebook.com/adpreferences.
4. How We Share Your Information
We share personal information only as needed to run our business: with delivery/courier partners, to get your order to you; with Meta Platforms, Inc., for advertising measurement and optimisation, under Meta’s own Data Policy; and with service providers who help us operate this Site, such as our hosting provider. We do not sell your personal information to third parties.
5. Data Retention
We retain order and contact information for as long as necessary to fulfil orders, handle support, warranty, or refund requests, and meet our legal, tax, and accounting obligations, after which it is deleted or anonymised.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you;
- Ask us to correct inaccurate information;
- Ask us to delete your information; and
- Object to or restrict certain uses of your information.
To exercise any of these rights, contact us using the details below.
7. Children’s Privacy
This Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.
8. This Site Is Not Part of Facebook
This Site is not part of the Facebook website, Instagram, or Meta Platforms, Inc., and has not been reviewed, endorsed, or otherwise approved by Facebook, Instagram, or Meta in any way. FACEBOOK and INSTAGRAM are trademarks of Meta Platforms, Inc. Any information you provide on this Site is provided to Zibby Shop, not to Meta. We use Meta’s advertising tools to reach customers and measure ad performance, but Zibby Shop alone is responsible for this Site and the products and services offered on it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us on WhatsApp or at support@zibbyshop.com.